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Using Kerio Operator Softphone

About Kerio Operator Softphone

Redesigned in Kerio Operator 2.5!

This article is for Kerio Operator Softphone for desktop and web. For information about Kerio Operator Softphone for mobile devices, see Configuring Kerio Operator Softphone for mobile devices.

Kerio Operator Softphone is a user interface which enables you to call through Kerio Operator via your computer of a browser tab.

You can, for example:

  • Call people using their names or extensions.

  • Customize your voicemail, read and manage your voicemail messages.

  • Add people to your Favorites — Kerio Operator Softphone shows you if their extension is free or busy.

  • Change the theme of your softphone.

Making calls through Kerio Operator Softphone

For more information, see Making calls through Kerio Operator Softphone.

Using the favorites buttons

In Kerio Operator Softphone, you can add people to your Favorite buttons. For more information, see Using the favorites buttons in Kerio Operator Softphone.

Using voicemail

For the configuration of voicemails in the administration interface, see Configuring voicemail.

In Kerio Operator Softphone, go to Voicemail to:

  • Play, download, and remove voicemail messages

  • Dial numbers that left voicemail messages

  • Mark voicemail messages as unread

  • Dial voicemail number

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Voicemail Menu

After reaching your voicemail, an automatic menu will navigate you through your messages and other options. You can view the whole menu in picture.

Voicemail Menu

Voicemail Menu

Recording your own greeting for voicemail

If you wish to record your own greeting to voicemail, such as: “Hello. You have reached Kelly Jellybelly. I can’t answer the phone right now, but please leave me a message.”, follow these instructions:

  1. Login to your voicemail, enter the PIN and press 0.

  2. Follow the instructions of the auto attendant script.

Uploading your own voicemail announcement messages

New in Kerio Operator 2.4.0!

You can now upload your own sound files and change your voicemail messages:

  1. In Kerio Operator Softphone, click your name to open the toolbar.

  2. Go to Settings → Voicemail.

  3. In the line of a message you want to change, click Upload File and select a new file.

    You can upload only files in a .wav format. The maximum length of the sound file is 30 seconds.

Using call forwarding

Redirecting calls to another phone is described in article Redirecting calls in Kerio Operator Softphone.

Call history

Kerio Operator Softphone logs every call you make, receive, and miss and displays them under following tabs in the Calls section:

  • Recent Calls for incoming and outgoing calls

  • Missed Calls for missed calls

To dial the contact straight from the call history tabs, click Image or Image.

Changing password for authentication at Kerio Operator Softphone

  1. Log in to Kerio Operator Softphone.

    In Kerio Operator Softphone for web, you can change your password only via the HTTPS protocol. Type the following address in your browser's address bar:

    https://address

  2. Click your name to open the toolbar.

  3. Go to Settings → Password.

  4. Type your current and new passwords.

  5. Click Change Password.

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If you do not remember your password, contact your network administrator. They can set a new password for you.

Changing the theme

If you want to change the color theme of your Kerio Operator Softphone:

  1. Click your name to open the toolbar.

  2. Go to the Change theme section.

  3. Select a new color.

Image

Changing the PIN number

  1. Login to Kerio Operator Softphone.

    In Kerio Operator Softphone for web, you can change your PIN only via the HTTPS protocol. Type the following address in your browser's address bar:

    https://address

  2. Click your name to open the toolbar.

  3. Go to Settings → PIN.

  4. Type new PIN.

  5. Click Change PIN.

Changing date and time format

To change the date and time format (for example, in history):

  1. In Kerio Operator Softphone, click your name to open the toolbar.

  2. Go to Settings → General.

  3. In the Locales section, deselect Set your locale to match your language settings.

  4. Select a format for the date and time.

  5. Click Save.


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