Article Number: 907 | Last Updated: Thu, Sep 22, 2016 11:23 AM
Voicemail does not need any configuration. It works automatically once Kerio Operator starts. All users have forwarding to voicemail inbox enabled by default:
You can change the settings in section Users (Ringing rules). Users can also modify the settings in their Kerio Operator Softphone.
You can find the advanced voicemail configuration in the administration interface in section Voicemail
What is direct access to voicemail inbox and how to configure it
Direct access to users' voicemail enables the receptionist to connect calls directly to callee's voicemail.
Now the receptionist can dial the extension for direct access followed by the user's extension. The caller will be directed to the voicemail box of the person they are calling.
Enabling caller to escape voicemail by dialing 0
If you want to enable escaping voicemail by dialing 0, you must set an extension where the call is redirected:
Configuring forwarding of voicemail messages to user’s email inbox
To send voicemail messages to email inboxes of the users, you need to set their email addresses in the administration interface in Users.
If the users' INBOXes are unavailable (the mailserver is down), the user accounts are disconnected from voicemail and try to reconnect every 5 minutes. Each attempt to connect is recorded in logs.
My mailserver is Kerio Connect
You can find more information in article Integrating Kerio Connect and Kerio Operator.
My mailserver is a different SMTP server
Configuring the welcome message for callers
If a call is redirected to voicemail, the caller hears a recorded message. This message can consist of two parts:
Instructions inform callers what they should do next: Leave a message after the beep.
Message informs callers that the callee is unavailable.
How to set the greeting message?
Greeting message for the direct dialing is described in the What is direct access to voicemail inbox and how to configure it section.
Changing the extension and voicemail PIN
Users use a special extension number to access their voicemail (by default: 50 or 51) and PIN.
To change the extension or enable/disable PIN, go to section PBX Services and read article Using PBX services.
To set the user’s PIN, go to account configuration in section Users to tab Extensions.
Removing voicemail data for selected user
You can remove all local data connected with the particular user.
Local data is:
Local data means that you cannot use this feature when you use the Kerio Connect integration — voice messages are stored in Kerio Connect in this case.
If you succeed, there is value 0B in the Local Voicemail Size column.
Managing voicemail via Kerio Operator Softphone
You can find more information in the Using voicemail section.
For more information visit the Voicemail Menu section.