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Configuring 2-step verification in MyKerio

Overview

You can add an extra layer of security to your account by setting up 2-step verification, which uses an application on your smartphone or computer to confirm your identity. If you lose the device that has the authenticator installed, you can use backup codes generated by MyKerio; or sent to you by text message (SMS). See Generating backup codes and Verifying your identity with the backup SMS codes.

Once 2-step verification is in place, you must use your credentials to authenticate and type a special time-limited code generated by the authentication application. The authenticator needs to support RFC 6238. Examples include:

Enabling 2-step verification

To set up 2-step verification in MyKerio:

  1. In the MyKerio interface, go to Settings.

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  2. In the 2-Step Verification section, click Enable.

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    The Enable 2-Step Verification dialog box appears.

  3. Open the authenticator application and scan the QR code (barcode) or type the alphanumeric code shown below the QR code.

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    You then get a time-limited, six-digit verification code. The authenticator generates a new code every 30 seconds. All codes generated on the basis of the MyKerio QR code are valid for MyKerio authentication.

  4. Type the verification code from the authenticator app.

  5. Click Verify and save.

From now on, 2-step verification is required when signing in to MyKerio.

Generating backup codes

MyKerio allows you to save several backup codes for authentication without the authenticator.

  1. In the MyKerio interface, go to Settings.

  2. In the 2-Step Verification section, click Generate.

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    The Backup Codes for 2-Step Verification dialog box appears.

  3. Click Print or Save as file.

    If you generate a new code set, all codes from the old set become invalid.

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Each code can be used only once. However, you can generate new code sets as needed.

Verifying your identity with SMS codes

To use backup SMS codes, you must save your phone number in MyKerio settings.

  1. In the MyKerio interface, go to Settings.

  2. In the 2-Step Verification section, click Set backup phone.

  3. The Backup Phone For 2-Step Verification dialog box appears.

  4. Type your phone number.

    The number must include the international prefix and you can use various formats, such as:

    • + 1 (408) 496-4500

    • + 7 (495) 9136823

    • +420 377 338 901

  5. Click Send me SMS.

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  6. Type the code you receive via text message into the Code from SMS field.

  7. Click Verify and save.

Cannot access your authenticator?

If you do not have your authenticator linked with the MyKerio account, you can use one of the backup codes or SMS code for 2-step verification.

  1. In your browser, go to https://my.kerio.com.

  2. Type your credentials in the login dialog box.

    The 2-step verification dialog box appears.

  3. In the 2-step verification dialog box, click Don't have a code?

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  4. Type the backup code, or click Send SMS and type the SMS code into the dialog box.

  5. Click Verify and Login.

Disabling 2-step verification

To disable 2-step verification:

  1. In the MyKerio interface, go to Settings.

  2. In the 2-Step Verification section, click Disable 2-step verification.

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    The Disable 2-Step Verification dialog box appears.

  3. Type your MyKerio password to confirm the action.

  4. Click Disable 2-step verification.

MyKerio disables 2-step verification and you no longer need it to access MyKerio.


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