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Hardware telephone basic usage

Learn how to use common functions of hardware phones supported by Kerio Technologies).

Using loud speaker

Every telephone has a special button for loud speaker (speaker button). You can usually press this button either before dialing or anytime during a call.

Using Do not Disturb

If you select Do not Disturb option (DnD), the phone will generate the busy tone to inform the other party that you are not available.

Learn how to configure DnD in various supported hardware phones.

ClosedCisco IP Phone 7960/7940
  1. Press the Settings button .
  2. Scroll to Call Preferences and press Select.
  3. Scroll to Do Not Disturb.
  4. Press Yes.

ClosedCisco SPA
  1. Press more.
  2. Press DnD.

ClosedPolycom IP 33x
  1. Press Menu.
  2. Select Features.
  3. Select Do not disturb.

For unblocking incoming calls, use the same sequence.

Forwarding calls

Most hardware phones support call forwarding. However, you can also set it in Kerio Phone too.

Conference calls

Most hardware phones also support conference calls. However, it is much easy and simple to use conferences in Kerio Operator.

Transferring calls

When you want to transfer a call, you usually have two options:

  • Attended transfer -you can connect with the third party, find out if the person is on the phone and make an announcement.
  • Blind transfer - the call is transferred without any announcement.

Learn how to configure these options in various supported hardware phones.

ClosedCisco IP Phone 7960/7940

Attended transfer

  1. Initiate or answer the call.
  2. Press more.
  3. Press Transfer.
  4. Dial the number to which you want to transfer the call.
  5. When the dialed number rings, press Transfer again, or wait for the other party's answer, announce the call and then press Transfer.
  6. Hang up if the party accepts the call.

If the party refuses the call, return to the original call by pressing the Resume softkey.

Blind transfer

  1. Initiate or answer the call.
  2. Press more.
  3. Press BlndXfr.
  4. Dial the number to which you want to transfer the call.
  5. Terminate the call.

ClosedCisco SPA

Attended transfer

  1. Initiate or answer the call.
  2. Press Trnsfer.
  3. Dial the number to which you want to transfer the call.
  4. Wait for the connection.
  5. Press Trnsfer again.
  6. Hang up.

Blind transfer

  1. Initiate or answer the call.
  2. Press Trnsfer.
  3. Dial the number to which you want to transfer the call.
  4. Press Trnsfer again.
  5. Hang up.

ClosedPolycom IP 33x

Attended transfer

  1. Initiate or answer the call.
  2. Press Trans.
  3. Dial the number to which you want to transfer the call.
  4. Wait for the connection.
  5. Press Trans again.
  6. Hang up.

Blind transfer

  1. Initiate or answer the call.
  2. Press Trans.
  3. Press Blind.
  4. Dial the number to which you want to transfer the call.
  5. Hang up.

ClosedSnom 300

Attended transfer

  1. Initiate or answer the call.
  2. Press L1/L2 key (hold).
  3. Dial the number to which you want to transfer the call.
  4. Wait for the connection.
  5. Press Transfer key.
  6. Press OK key.
  7. Hang up.

Blind transfer

  1. Initiate or answer the call.
  2. Press Transfer key.
  3. Dial the number to which you want to transfer the call.
  4. Press OK key.
  5. Hang up.

ClosedSnom 320/821

Attended transfer

  1. Initiate or answer the call.
  2. Press Hold key.
  3. Dial the number to which you want to transfer the call.
  4. Wait for the connection.
  5. Press Transfer key.
  6. Press OK key.
  7. Hang up.

Blind transfer

  1. Initiate or answer the call.
  2. Press Transfer key.
  3. Dial the number to which you want to transfer the call.
  4. Press OK key.
  5. Hang up.
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