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Language settings in Kerio Operator
Added on Tue, Apr 17, 2012
Languages in Kerio Operator are: Application language — language for the administration interface and for Kerio Operator Softphone. PBX language — the voice of the PBX. Voice records which are used for communication with us... Read More
Upgrading Kerio Operator
Added on Thu, Jan 9, 2014
Using update checker Once you purchase Kerio Operator or extend your Software Maintenance, you are eligible to receive new versions of Kerio Operator and its components as soon as they are available. Kerio Operator can automatically check... Read More
Setting optional call recording
Added on Fri, Aug 3, 2012
Call Recording Call recording is subject to special laws in many countries and may not be legal in your jurisdiction, or may require notice to the other party of the call. In Germany and maybe in other countries you have to give callers (you... Read More
Disabling computer calls for Kerio Operator Softphone
Added on Fri, Nov 4, 2016
Overview New in Kerio Operator 2.5.2!Kerio Operator enables you to make calls via Kerio Operator Softphone for desktop and web using WebRTC. You can disable the WebRTC support in the administration, so that users cannot see and use the Computer exte... Read More
Configuring call pickup
Added on Mon, Jan 23, 2012
What to use call pickup for This function enables users to answer a call ringing on an extension on a device at another extension. The PBX distinguishes between two types of call pickup: Call pickup within defined groups (so called rooms) b... Read More
Customizing the Kerio Operator Softphone login page
Added on Tue, Jun 2, 2015
Adding your custom logoTo change a logo of your login page:In the administration interface, go to Configuration → Advanced Options → Login Page.Select the Use custom logo on login page option.Click Change and locate the new logo file.The logo must be... Read More
Using Opus codec for Kerio Operator Softphone
Added on Thu, Sep 22, 2016
Overview New in Kerio Operator 2.5! Kerio Operator allows you to use the Opus codec for calls via Kerio Operator Softphone for desktop and web. To use Opus for all your calls: In the Kerio Operator administration interface, go to Advanced Op... Read More
Distinctive ringing support
Added on Wed, Dec 5, 2012
Distinctive ringing overview Kerio Operator supports setting different ring tones for different types of calls (external calls, internal calls or ringing groups). Configuring strings Kerio OperatorNew in Kerio Operator 2.5!By default, Ke... Read More
Saving Kerio Operator configuration to MyKerio
Added on Wed, Aug 17, 2016
Overview New in Kerio Operator 2.5!Kerio Operator can automatically back up and upload the configuration filesto MyKerio every day. Each backup can include:Configuration filesLocal voicemail dataSystem logsCall history logLicenseRecorded callsCusto... Read More
Configuring NAT
Added on Mon, Jan 23, 2012
Kerio Operator is behind NAT and phones are in the Internet In the administration interface, open section Network → General. In the NAT support section, enable NAT by checking the option. Enter the public address which should... Read More
Creating user accounts
Added on Mon, Jan 23, 2012
User accounts overview User accounts in Kerio Operator are used for: Login users to Kerio Operator Softphone Link users with an extension Set access rights to the system Adding new accounts You can create either a l... Read More
Creating extensions
Added on Mon, Dec 10, 2012
Extension overview An extension is an internal telephone line. Each user can have assigned one or more extensions in Kerio Operator. The total number of extensions is limited to three times the number of licensed users. Service exten... Read More
Connecting Kerio Operator to directory service
Added on Mon, Jan 23, 2012
Which directory services are supported in Kerio Operator Kerio Operator supports the following directory services: Microsoft Active Directory Apple Open Directory What is the connection used for In practice, mapping account... Read More
Integrating Kerio Connect and Kerio Operator
Added on Mon, Jan 23, 2012
What are the possibilities of Kerio Operator and Kerio Connect integration There are several posibilities how to integrate Kerio Operator and Kerio Connect: Integrating voicemail The integration synchronizes flags which marks whether a v... Read More
Redirecting calls
Added on Wed, Mar 7, 2012
Overview Redesigned in Kerio Operator 2.4!Kerio Operator can route incoming calls to different internal extensions or external numbers.You can configure ringing rules (call forwarding) for each user in the Ringing Rules section. Users can also ... Read More
Cannot play voicemails or audio files in Safari
Added on Fri, Sep 21, 2012
What happens Do you have any problem with playing voicemails or audio files in Kerio Operator administration or Kerio Operator Softphone? Playing of audio files via HTML5 is not possible when the SSL certificate of the hostname is not trusted. ... Read More
Fax support in Kerio Operator
Added on Wed, Oct 17, 2012
Using fax in Kerio Operator Kerio Operator supports: T.38 protocol Fax-to-email PDF-to-fax T.38 support T.38 is a protocol for realtime transmission of fax over IP. Kerio Operator uses T.38 by default. Ask y... Read More
Configuring SSL certificates
Added on Mon, Jan 23, 2012
SSL certificates overview To secure the PBX by SSL/TLS encryption, you need a SSL certificate. SSL certificates authenticate an identity on a server. Kerio Operator creates the first self-signed certificate during the installation. The server c... Read More
Securing Kerio Operator
Added on Mon, Jan 23, 2012
Issues to address Restrict communication on firewall to necessary IP addresses and ports, especially if the PBX runs in the Internet. Restrict communication on the integrated firewall in Kerio Operator. Create strong S... Read More
Using number transformation
Added on Tue, Jun 24, 2014
About number transformation A number transformation in Kerio Operator ensures that phone numbers dialed automatically by an application (such as Click to Call) are dialed in the right format. The right format is the same format as for usual calls ... Read More
Configuring server date, time and time zone in Kerio Operator
Added on Tue, Jun 3, 2014
Time Settings Correct time and time zone settings of your PBX are necessary for correct configuration of telephone communication, time ranges and logs. If the time zone is not set properly, log messages or call history may contain confusing infor... Read More
Logging into Kerio Operator Administration
Added on Mon, Jan 23, 2012
Overview We recommend to use the supported browsers to connect to Kerio Operator Administration. For the list of the browsers, refer to the Kerio Operator product pages. Kerio Operator Administration is currently localized into several la... Read More
Configuring auto attendant scripts
Added on Mon, Jan 23, 2012
What is auto attendant script Auto attendant script is a simple collection of voice menus, submenus and announcements and actions defined for each of them according to the caller's behavior. It can: connect to an extension or voicemai... Read More
Configuring call queues
Added on Mon, Jan 23, 2012
Call queues overview Call queues are used to distribute incoming calls between agents. Call queue Configuring call queues In the administration interface, go to Configuration → Call Queues. Click Add to open the Add Call Queue d... Read More
Creating ringing groups
Added on Wed, Mar 7, 2012
Overview You can use ringing groups to make calls ring simultaneously on multiple extensions. Adding new ringing groups In the Kerio Operator administration interface, go to Ringing Groups and click Add. In the Group extension... Read More
Configuring voicemail
Added on Wed, Mar 7, 2012
Configure voicemail Voicemail does not need any configuration. It works automatically once Kerio Operator starts. All users have forwarding to voicemail inbox enabled by default: when unavailable when busy You can change the settings in ... Read More
Saving Kerio Operator configuration to FTP or local storage
Added on Tue, Aug 20, 2013
Backup overview Kerio Operator can back up system settings and data: to an FTP server to your local storage (the file can be downloaded from Kerio Operator) to MyKerio Kerio Operator can backup the following items: System con... Read More
Configuring standard phone interfaces
Added on Mon, Mar 2, 2015
OverviewRedesigned in Kerio Operator 2.4!You can connect Kerio Operator to your provider using hardware cards. You can use the card distributed with Kerio Operator Box series 3000 or you can use your own card and connect it to your Kerio Operator... Read More
Mapping external and internal numbers
Added on Mon, Feb 27, 2012
OverviewRedesigned in Kerio Operator 2.4! In Kerio Operator you can map external numbers to internal extensions. You can:Strip the first 0-n digits from the number, including reducing the number to an empty stringAdd other digits to the beginning... Read More
Displaying, hiding and overriding phone numbers
Added on Tue, May 12, 2015
Hiding users´ phone numberRedesigned in Kerio Operator 2.4! To hide users´ phone numbers for outgoing calls: In the administration interface, go to the Configuration → Call Routing → Routing of outgoing calls section, select a pre... Read More
Adding area codes to called numbers
Added on Fri, Jan 30, 2015
How to add a prefix for outgoing calls In some situations you need to add an area code to your dialed numbers. In Kerio Operator, you can set the area code automatically.Example: You use only 7-digit schema for your phone numbers (for example 555-... Read More
Video calling in Kerio Operator
Added on Tue, Mar 3, 2015
About video callsNew in Kerio Operator 2.4!Kerio Operator now supports video calls with video enabled devices or software.Prerequisites:Devices or software that use the same supported video codecsConfigured extensions and interfaces to use the same v... Read More
Connecting multiple Kerio Operators
Added on Mon, Mar 23, 2015
OverviewRedesigned in Kerio Operator 2.4! In Kerio Operator, you can connect multiple Kerio Operator servers. This enables you to directly reach remote phones by their extensions for free and send or receive external calls through a relay server... Read More
Routing calls between multiple Kerio Operators and the PSTN
Added on Tue, Dec 1, 2015
OverviewRedesigned in Kerio Operator 2.4!This article describes how to:Reach the public switched telephone network (PSTN) from your connected Kerio Operator serversRoute incoming calls from the PSTN to your branch serversFor more information about co... Read More
Configuring and using call parking
Added on Thu, Jun 7, 2012
Overview Call parking is a special type of call transfers. Parked calls wait for the callee on a special number. Configuring call parking You can park calls on numbers which consist of: PBX service prefix Parking position n... Read More
Setting outgoing calls constraints in Kerio Operator
Added on Wed, Mar 7, 2012
OverviewYou may want to limit some or all outgoing calls for a variety of reasons. For example, should an outside party obtain the username and password of one of your employees, they could use your PBX for international calls—possibly involvi... Read More
Using PBX services
Added on Mon, Feb 27, 2012
PBX services overview Kerio Operator has special phone extensions which run the following services: Directed call pickup Call parking Call monitoring Call pickup Voicemail — a service extension to access... Read More
Configuring Built-in DHCP server in Kerio Operator
Added on Thu, Nov 8, 2012
Why to use built-in DHCP server Kerio Operator includes a built-in DHCP server. There are deployment scenarios in which it is useful to have a separate DHCP server for VoIP devices: In larger networks, you may need a LAN segment dedicat... Read More
Setting time conditions in auto attendant scripts
Added on Fri, May 4, 2012
Time conditions are best explained in an example When configuring auto attendant scripts, Bob encountered the following problem. The company management created a new quality department. The responsible person is Alice. Bob created a new extension f... Read More
SNMP monitoring
Added on Wed, Jul 11, 2012
How to configure Kerio Operator SNMP is a protocol which allows you to monitor Kerio Operator status. In the administration interface, go to Network → General. Click Configure. Check SNMP monitoring is enabled. In the... Read More
Configuring music on hold
Added on Tue, Jun 3, 2014
Overview While a caller is waiting for connection or in a call queue (see the Configuring call queues article), they can hear recorded music. Kerio Operator has a default music collection. You can add and configure other audio files. You can upl... Read More
Configuring multiple registration of an extension
Added on Wed, Mar 7, 2012
Multiple registration overview Do you want to use your extension with various phones? Softphone in your cell phone or IP phone in your smartphone? The solution is multiple registration. Multiple registration (in contrary to assigning more ... Read More
Monitoring active calls
Added on Sun, May 18, 2014
Call monitoring overview New in Kerio Operator 2.3! Call monitoring allows you to participate in any active call by dialing a special prefix, followed by an extension. You can use call monitoring in call centers where supervisors need ... Read More
Disabling outgoing calls to certain countries or regions
Added on Wed, Mar 7, 2012
Overview For security reasons, disable calls to countries users never call, create call permission groups and assign them to extensions. Call permission groups can: Allow everything and disable certain prefixes, or Disable everything and al... Read More
Blocking incoming calls in Kerio Operator
Added on Tue, Oct 14, 2014
About the blacklist New in Kerio Operator 2.3.3!If you want to block incoming calls from certain numbers, you can add the numbers to Kerio Operator's Blacklist . Kerio Operator then blocks all numbers in the blacklist. No incoming calls ... Read More
Managing logs in Kerio Operator
Added on Tue, Jan 22, 2013
What are Kerio Operator logs for Logs are files where information about certain events (e.g. error and warning reports, debugging information) is recorded. Each item is represented by one row starting with a timestamp (date and time of the event)... Read More
Using the Day/night mode in auto attendant scripts
Added on Wed, Aug 20, 2014
About the Day/night modeNew in Kerio Operator 2.3.2!Day/night mode works similarly to time ranges in auto attendant scripts. The difference is that in a time range you set a specific time. The Day/night mode is switched on demand.An example:Alice wor... Read More
Using paging groups and services
Added on Thu, Nov 29, 2012
Paging overview Paging, also known as intercom or public address, enables Kerio Operator users to broadcast a message to a user or a group using a phone's speakers. Phones included in the paging group or service answer the call automatically, ... Read More
Creating and using speed dial
Added on Mon, Feb 27, 2012
Speed dial overview Speed dial is a shortcut for phone numbers (for both the internal extensions and external phone numbers). Adding speed dial Before you begin creating speed dial, select a numerical range you will use. Speed dial m... Read More
Configuring and using conferences
Added on Mon, Feb 27, 2012
Telephone conferences overview Telephone conference is one telephone call of three or more users. Telephone conferences allow participation of Kerio Operator users and external participants. To join a conference, participants must dial the ... Read More
Using Dashboard in Kerio Operator
Added on Tue, Oct 29, 2013
Dashboard overview Kerio Operator includes a customizable Dashboard. Dashboard consists of tiles. Each tile displays a different type of information (graphs, statistics, etc.) Dashboard is displayed in Kerio Operator after each login. T... Read More
Configuring Click to Call in Kerio Connect client
Added on Sun, May 18, 2014
Click to Call overview New in Kerio Operator 2.3! Users of Kerio Connect client can click a contact's phone number to initiate a call from Kerio Operator. By clicking a number, you can select the registered phone/device to dial from. ... Read More
Setting emergency numbers
Added on Mon, Feb 27, 2012
Emergency numbers overview When configuring emergency numbers, you can: add emergency numbers to the system, enable direct dialing (without the prefix for calling external networks). Call permitions and security res... Read More
Bandwidth used by the different codecs
Added on Fri, Jul 13, 2012
SummaryWhen you are using Voice over IP, the used VoIP phones and PBX can use different so called codecs. The consumption of bandwidth depends on which codec you use.DetailsThe following table gives you a short overview of the bandwidth consumption o... Read More
Hosting Kerio Operator
Added on Mon, Apr 1, 2013
SummaryIn some situations, it may be preferred to deploy Kerio Operator at a remote site, or data center, as these locations may offer better bandwidth, reliability, and consolidated management. This article addresses the considerations when deployin... Read More
Tips for Apple iPad
Added on Fri, Jan 4, 2013
Tips This article provides a few useful tips for a better administrationuser experience on Apple iPad. Screen orientation It is recommended that iPad is held in the landscape mode whileworking with the Kerio Administration interface. For vi... Read More
Customization of voice sets
Added on Wed, Jul 20, 2011
Summary This summary provides information on how to customize/change voice setsin Kerio Operator. Details The Internet provides many sources of localized and customized basicsounds and voice prompts. Voice sets for various languages can be found... Read More
Kerio Operator box - tools (password recovery or factory reset procedure)
Added on Fri, May 20, 2011
SummaryIt is required to do a factory reset for the Kerio Operator Box or it is required to perform password recovery/reset procedure.DetailsPassword recovery and factory reset procedures are described in following PDF document: http://download.kerio... Read More
Configuring parameter 66 in DHCP server in Kerio Control
Added on Wed, Mar 7, 2012
What is parameter 66 in a DHCP server? The DHCP protocol assigns IP addresses. Apart from these addresses you can also send additional parameters via the DHCP protocol. Parameter 66 configures the TFTP server address. How to set parameter 66 in K... Read More