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DNS failures while categorization lookups are being performed
Added on Mon, Feb 13, 2012
Summary You have been experiencing problems with DNS lookups with the Kerio Web Filter checking for categorization. DetailsAs of 14th February 2012 Kerio Control has made some changes to the DNS servers that are used by Kerio Control. Come ... Read More
I have a page that is miscategorized by Kerio Web Filter. What do I do?
Added on Mon, May 23, 2011
SummaryDetailsWhat do I do? Because each web page is individually filtered in the new Kerio Web Filter, the first step must be to check and where necessary change the category. Please use the following URL to do so: test a site When prompted, please ... Read More
Browser extensions or add-ons may interfere with Kerio products
Added on Fri, Oct 4, 2013
DetailsWhen you have trouble working with an administration or client interface of Kerio products, you can try to disable or uninstall all your browser's extensions/add-ons.Here are some tips on how to do it in the most common browsers:Google Ch... Read More
Active Directory/LDAP error: Unable to search in dc=example,dc=domain,dc=com (Size limit exceeded)
Added on Tue, May 31, 2011
SummaryWhen importing users from Active Directory, the import fails and returns the following error:(8503:4) Active Directory/LDAP error: Unable to search in dc=example,dc=domain,dc=com (Size limit exceeded)By default, Active Directory does not respo... Read More
Authenticating iPhone 5 (iOS6) device to WiFi fails
Added on Fri, Nov 2, 2012
SummaryWhen the iPhone 5 device tries to authenticate via WiFi, a blank screen appears and the WiFi authentication fails. Kerio Control is configured to require user authentication for internet access.DetailsWhile the device is connecting to WiFi, it... Read More
How do I generate a network trace (packet dump) for Kerio technical support?
Added on Mon, May 23, 2011
SummaryDetailsDiscussionA network trace, also called a packet dump, sometimes must be generated to analyze packet traffic between systems to troubleshoot difficult application or networking problems. A network trace may be requested by Kerio Technica... Read More
Redirecting users to the authentication page does not work, the page cannot be displayed.
Added on Tue, May 31, 2011
SummaryRedirecting users to the authentication page does not work, the page cannot be displayed.DetailsIf Kerio Control is configured to "Always require users to be authenticated when accessing web pages," then it is possible for Kerio Control&n... Read More